Returns & Exchanges

WE DO EVERYTHING WE CAN FOR YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE. 

 * WE OFFER REFUNDS FOR FAULTY ITEMS ONLY. 

 * WE EXCHANGE FOR INCORRECT SIZE.

 * WE DO NOT EXCHANGE/ REFUND FOR CHANGE OF MIND.

ALL ITEMS SHOULD BE RETURNED WITHIN 20 DAYS ,IN THEIR ORIGINAL CONDITION, UNWORN, UNWASHED, UNDAMAGED AND WITH TAGS STILL ATTACHED.

WE WILL ONLY COVER POSTAGE COSTS FOR FAULTY ITEMS UP TO €30.00. POSTAGE FOR RETURNING INCORRECT SIZED GARMENTS WILL BE PAID BY THE CUSTOMER.

HOW TO RETURN OR EXCHANGE AN ITEM -

PLEASE EMAIL hello@onehundredtides.com TO MAKE ARRANGEMENTS.

ONCE WE HAVE RECEIVED THE RETURN AND IT IS APPROVED, YOUR REFUND WILL BE CREDITED BACK AND PROCESSED WITHIN 7 BUSINESS DAYS. YOU WILL BE NOTIFIED VIA EMAIL OR CONTACT NUMBER. 

PLEASE NOTE: DIFFERING BANKING AND/OR CREDIT CARDS MAY TAKE LONGER TO PROCESS THAN OTHERS. 

INTERNATIONAL SHIPPING AND DUTIES WILL NOT BE REFUNDED , HOWEVER IF YOU PAID IMPORT DUTIES OR TAXES ON AN ITEM THAT YOU HAVE RETURNED AND WOULD LIKE A CREDIT INVOICE TO PROVIDE TO YOUR CUSTOMS OFFICE PLEASE SEND US AN EMAIL